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Returns & cancellations

Returns, Refunds & Exchanges


We hope you are delighted with your order but we do understand that occasionally you may want to return or exchange something. To do so, simply notify us of your intention within 14 days of delivery of your order and ensure that the item is returned no more than 14 days after that.

Any exchanged item will be sent out to you free of charge.

If you would like a refund, we will fully reimburse you the amount you paid for the item. Any delivery charge you paid will be refunded up to a maximum of our standard delivery charge. We’ll refund you within 14 days of receiving the item using the same payment method you used at the time of ordering.

Please note:

  • Any returned item must be unworn, unwashed, undamaged with no marks, and in its original packaging with labels properly attached.

  • Be sure to include your name, address and order number or else we won’t be able to identify the return nor refund or exchange your item.

  • We cannot accept returns of custom-made items or, for hygienic reasons, underwear or ear-pierced jewelry.

  • You must bear the cost of returning the item to us unless the item is faulty in which case it will be refunded. We recommend that you obtain tracking or proof of posting. The item remains your responsibility until it reaches us. Items lost in transit will not be treated as returned.

​Complete the Returns, Refunds & Exchanges Form

To request a return, for a refund or exchange, complete the form below:

Once we have received and approved your request, we will respond with a Returns Authorisation Number (RTA) and the address to where you should return your item.

Feedback

We pride ourselves on being home to yoga’s most inspiring and creative design talent. Some of these designers are just starting out so feedback at this early stage is super helpful. It’d be great if you could provide as much information as possible about what didn’t work for you, and why. Thank you!



 


YogaClicks Returns, Refunds & Exchanges Form

Late or missing refunds

Contact your credit card company; it may take time before your refund is posted.

Next contact your bank. There is often processing time before a refund is posted.

If you’ve done this and you still have not received your refund, please email late@yogaclicks.com.

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